Who can buy digital gold on Manipal Fintech?

Anyone with a valid PAN card can buy digital gold through Manipal Fintech. You'll need to complete a quick KYC verification with your mobile number, PAN and OTP to sign up.

What is the purity of the gold offered through Manipal Fintech?

We offer 24K gold at 99.99% purity (999.9 fineness), the highest purity grade legally tradeable in India. Every gram you buy is backed by physical gold of this purity stored in Augmont's vaults.

What is the minimum and maximum amount I can invest in digital gold?

You can start investing in digital gold with as little as ₹10. The maximum per-transaction limit varies based on KYC and regulatory norms, but most retail investors can buy up to ₹2 lakh per transaction. For larger amounts, additional KYC may be required.

Is there a minimum lock-in period for digital gold?

No, there is no lock-in period. You can buy digital gold and sell it back when required, subject to the standard 48-hour cooling-off period for sales as per regulatory requirements applicable across digital gold platforms in India.

Where can I sign up to buy digital gold?

You can sign up at https://www.manipalfintech.com/digital-gold or download the Manipal Fintech app from Google Play or the App Store. Sign up using your mobile number and verify with OTP. For KYC, use the mobile number linked with your PAN card.

Can I pay through Post-Dated Cheques for digital gold purchases?

No. Digital gold purchases require immediate payment to lock in the live market price. Payments can be made through UPI, debit card, credit card and net banking.

Can I cancel my purchase order after buying digital gold?

Once a digital gold purchase is completed, it cannot be cancelled because the equivalent physical gold has already been purchased at the applicable market price. However, you can sell your holdings at the prevailing market price.

Where can I find the invoice for each digital gold order?

Every digital gold purchase generates an automatic invoice available in your Manipal Fintech account under Dashboard → Your Profile → My Orders. You can download invoices anytime for your records.

How can I get my digital gold holding statement?

Your complete holding statement showing all buy and sell transactions, current gold balance and value is available on your Manipal Fintech dashboard.

Can I open a joint digital gold account?

No. Digital gold accounts on Manipal Fintech are single-holder accounts linked to one PAN. Each family member needs to register separately using their own PAN.

What can I do with the digital gold I bought on Manipal Fintech?

The digital gold purchased on Manipal Fintech can be held as an investment, sold back at the live market rate, converted into physical 24K gold coins delivered to your address, or converted into jewellery through the partner jeweller network.

How do I sell my digital gold on Manipal Fintech?

To sell digital gold, login to the Manipal Fintech website or mobile application, go to Dashboard, select Holdings and click on Withdraw. Choose the sell option, enter the amount or gold quantity, review the live sell price and confirm. The proceeds are credited to your verified bank account.

Where do I receive the money when I sell my digital gold?

The sale amount is transferred directly to your registered bank account with Manipal Fintech. Ensure your bank details are updated in your account settings.

How soon can I sell my digital gold after buying it?

There is no minimum holding period, but due to regulatory compliance you can sell newly purchased digital gold only after 48 hours. Existing gold holdings can be sold anytime.

When will I receive the money after selling digital gold?

When you sell digital gold, the sale amount is credited to your registered bank account within 3 working days.

Why is the digital gold sell price different from the buy price?

The difference between buy and sell price is called the spread. It exists due to factors such as GST charged on the buy price, payment gateway charges, trustee and vault management costs, and live market price fluctuations.

Can I cancel a sell order after confirming it?

No. Once a sell order is confirmed, it cannot be cancelled. If required, you can buy digital gold again at the prevailing market rate.

Can I transfer my digital gold to another platform?

No. Digital gold purchased on Manipal Fintech cannot be transferred to another digital gold platform or provider. You can sell it back or convert it into physical gold.

Can I convert my digital gold to jewellery?

Yes. You can convert your digital gold into jewellery through the delivery partner network. You need to initiate the request from the Digital Gold section on Manipal Fintech and complete the process at the partner store.

Can I sell gold or silver purchased from another platform?

No. You can only sell gold or silver that was originally purchased through Manipal Fintech. Gold or silver bought from other platforms cannot be sold through our platform.

What happens if sale proceeds do not reach my bank account within 3 working days?

Check that your registered bank details are accurate and active. If the amount is still not received, contact Manipal Fintech customer support with your sell order reference for assistance.

What should I do if I face bank account verification issues while selling digital gold?

Bank verification issues usually occur due to a mismatch between your bank account name and PAN details. Ensure both match exactly. If the issue continues, contact Manipal Fintech customer support for assistance.

What happens to digital gold balance if a customer passes away?

The digital gold balance becomes part of the customer's estate and is transferred to the legal nominee or heir after submission and verification of required documents such as death certificate, legal heir certificate or succession certificate, and KYC documents.